• Our standard manufacturing time under normal months is 4-6 weeks from order. Peak months can go up to 8-10 weeks, especially to the end of the year or on shows that we attended.  Note that we are growing and this will better over time.

• Orders may not be cancelled due to us exceeding this manufacturing time, clients will be warned on estimated delivery dates. 

• 12 months domestic warrantee on poor workmanship. ( Custom design excluded)

• Hospitality furniture we will extend it to 24 months (additional fee applicable) Invoice must say 24 month warrantee.

• New Customers who order furniture for the 1st time from a picture or brochure will have a 7 day money back guarantee against poor workmanship.  Not applicable on bulk orders, please order sample sets prior to placing large orders.

• Transport Damages must be reported within 48 hours from delivery. Or a collection and repair charge will be levied. 

• Our Guarantee excludes transport cost, if collected. If we delivered the damaged furniture we will collect on the next delivery and delivery ASAP.

• Goods collected from our factory do not have a guarantee on transport damages. Please check before you collect.

• All goods are quality checked prior to leave our factory. All furniture is covered with airothene and corrugated box for extra protection.

• Goods dropped or mishandles will not be covered under our guarantee.

• Although we use high grade fabrics and fake leathers we do not guarantee any fabrics against fading, cracking or tearing. Poor stitching must be reported within 7 days of sale for any repair claims.

• Fabric or plush leather, only use Dove soap for cleaning…strictly no ammoniac products.