Our Terms & Conditions

• Our standard manufacturing time under normal months is 4-6 weeks from order. Peak months can go up to 8-10 weeks, especially to the end of the year or on shows that we attended. Note that we are growing and this will better over time.
• Orders may not be cancelled due to us exceeding this manufacturing time, clients will be warned on estimated delivery dates.
• 12 months domestic warrantee on poor workmanship. ( Custom design excluded)
• Hospitality furniture we will extend it to 24 months (additional fee applicable) Invoice must say 24 month warrantee.
• New Customers who order furniture for the 1st time from a picture or brochure will have a 7 day money back guarantee against poor workmanship. Not applicable on bulk orders, please order sample sets prior to placing large orders.
• Transport Damages must be reported within 48 hours from delivery. Or a collection and repair charge will be levied.
• Our Guarantee excludes transport cost, if collected. If we delivered the damaged furniture we will collect on the next delivery and delivery ASAP.
• Goods collected from our factory do not have a guarantee on transport damages. Please check before you collect.
• All goods are quality checked prior to leave our factory. All furniture is covered with airothene and corrugated box for extra protection.
• Goods dropped or mishandles will not be covered under our guarantee.
• Although we use high grade fabrics and fake leathers we do not guarantee any fabrics against fading, cracking or tearing. Poor stitching must be reported within 7 days of sale for any repair claims.
• Fabric or plush leather, only use Dove soap for cleaning…strictly no ammoniac products.


Get In Touch

All visitors who are interested in our furniture must make a booking for factory appointments due to our sales team that is mostly on the road. The factory does not have a showroom and all furniture will be checked in a factory environment. No public allowed! You must have a furniture store to buy form Us.

Factory Plot 53 Lazar road, Randfontein, Gauteng, South Africa
Factory contact number : 083 397 9335
Email : info@woodburnfurniture.co.za

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